Total Quality Management Implementation in UK and Cyprus Distance Education Institutes: A Comparative Study

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This research aims to compare the perceptions of distance education institute members on Total Quality Management implementation between higher education institutions in Cyprus and the United Kingdom (UK). The basis for this research is the comparative case study approach, which is qualitative in nature. Data from interviews, self-reports and participant observations were used as the basis by thematic analysis in exploring the perceptions of two institutes’ members on TQM implementation. Research findings showed that the distance education institute in Cyprus practiced quality improvements without naming it as TQM implementation. On the other hand, the distance education institute in the UK worked to implement TQM strategically by purposefully working to improve the quality of the distance education institute.

Stream: Educational Leadership and Management

Paper: A paper has not yet been submitted.

She is now an Assistant Professor at Near East University, North Cyprus. She did one year academic research as an Honorary Fellow, at the University of Wisconson-Madison, USA, between the years 2003-2004. Her research interests are: gender issues in higher education, educational administration and educational sociology.

Zehra Altinay Gazi was born in Cyprus. She completed her BA on Communication and Media Studies and MSc on Educational Sciences at Eastern Mediterranean University. She is currently a PhD student at Near East University. She is also a lecturer in the Faculty of Education at Eastern Mediterranean University. Her research interests are Educational technology, Educational Administration and Planning.